Trustfund Pensions Plc has said it will constantly employ innovative means to ensure its services meet the perpetually evolving needs of its customers who are increasingly demanding the best services.
Managing director of Trustfund, Mrs. Helen Da-Souza made the pledge in Abuja at the end of a week-long Annual Corporate Compliance and Ethics Week organized by the company, to acknowledge the positive impact of compliance and ethics on the company and promote the importance of ethical values to the company’s mission.
She said that the level of enrollee awareness and sophistication recorded in the pension sector of the Nigerian economy has been phenomenal since the contributory pension scheme started in 2004, adding that customers are very well aware of their rights and the kind of services they want.
“This has put all the pension fund administrators on their toes to invent innovative ways of not only getting new customers, but maintaining the existing ones. Here at Trustfund, we are constantly reeling out innovative techniques to ensure we maintain our leadership position in the pension industry”
“For instance, we have for a where we meet our customers periodically to know their challenges and how we can solve those challenges. We also use those fora to clear areas of misunderstandings. No doubt, theses avenues have provided the opportunity of knowing our customers better and how to meet their demands” she said.
The company’s Chief Compliance Officer Mrs. Rachael Osa Obi speaking on the importance of customer satisfaction to Trustfund said “Connecting to our customers on an emotional level is the key to establishing a lasting relationship with our brand.
“we must go beyond simply registering customers to developing strong bonds. It is essential that we provide unique customer experience by proactively anticipating our customers’ needs and expectations and exceeding them every time. That is excellence”